---
title: TOPdesk Enterprise Service Management (ESM) Actions
description: "## Actions for TOPdesk ESM - ***Send Data to TOPdesk ESM***. Sends a custom set of Lucidum data to TOPdesk ESM. ## Use Cases Below are the possible use cases for these actions: - If you want to run Lucidum…"
url: "https://lucidum.io/docs/topdesk-enterprise-service-management-esm-actions/"
updated: "2025-09-25"
category: Actions / List of Actions / T
---

# TOPdesk Enterprise Service Management (ESM) Actions

## Actions for TOPdesk ESM

- ***Send Data to TOPdesk ESM***. Sends a custom set of Lucidum data to TOPdesk ESM.

## Use Cases

Below are the possible use cases for these actions:

- If you want to run Lucidum “headless”, you can send relevant data to TOPdesk ESM on a regular schedule.
- You can send normalized, enriched Lucidum data to TOPdesk ESM to be indexed, searched, and analyzed.

## Prerequisites

To execute TOPdesk ESM actions, you must:

- Configure a TOPdesk ESM API connection beforehand.  The required parameters are described in the instructions for creating a Lucidum Connector for TOPdesk. For details, see [https://lucidum.io/docs/topdesk-enterprise-service-management/](https://lucidum.io/docs/topdesk-enterprise-service-management/).

  **NOTE**: The specified account should have **read and write**permissions.

## Workflows

- [Creating a new Configuration and a new Action](https://lucidum.io/docs/overview-of-actions#workflow_for_creating_configurations_and_actions_in_lucidum)
- [Cloning an Existing Action](https://lucidum.io/docs/overview-of-actions#workflow_using_clone_to_create_a_new_action)
- [Creating a new Action from the Location Results page](https://lucidum.io/docs/overview-of-actions#alternative_workflow_for_creating_an_action)
- [Editing a Configuration](https://lucidum.io/docs/overview-of-actions#workflow_for_editing_a_configuration)
- [Editing an Action](https://lucidum.io/docs/overview-of-actions#workflow_for_editing_an_action)
- [Viewing Information about an Action](https://lucidum.io/docs/overview-of-actions#viewing_information_about_an_existing_action_and_executing_an_action_on_demand)

## TOPdesk ESM Configuration

To create a configuration for TOPdesk ESM actions:

![topdesk_esm_configuration.png](https://lucidum.cloud/docs/topdesk_esm_configuration.png)

- ***Configuration Name***. Identifier for the Configuration. This name will appear in the Lucidum Action Center.
- ***URL***. The URL of the TOPdesk Enterprise Service Management API. For example, https://customer.topdesk.net
- ***Username***. TOPdesk Enterprise Service Management username for an account that has read and write access to the API. Enter the **Application Name**. Refer to [TOPdesk API tutorial](https://developers.topdesk.com/tutorial.html)to learn how to create an application and password and how to assign permissions.
- ***Password***. TOPdesk Enterprise Service Management password for an account that has read and write access to the API. Refer to [TOPdesk API tutorial](https://developers.topdesk.com/tutorial.html)to learn how to create an application and password and how to assign permissions.
- ***Max # of Records per Payload***. The maximum number of records to send to TOPdesk ESM in each action. The default value is “50”.

## Create a New Action

To create an action for TOPdesk ESM, contact Lucidum customer care.