CA Service Management is an enterprise class IT service management (ITSM) solution. The solution includes a service desk, modern self-service, a service catalog, and IT asset management capabilities to manage and gain insights into hardware and software asset allocations and licenses.
Configuring the Connector for CA Service Management #
To configure Lucidum to ingest data from CA Service Management:
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Log in to Lucidum.
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In the left pane, click Connector.
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In the Connector page, click Add Connector.
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Scroll until you find the Connector you want to configure. Click Connect. The Settings page appears.
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In the Settings page, enter the following:
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URL (required). The URL of the API for CA Service Management.
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Username (required). User name for a CA Service Management account that has read access to API data.
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Password (required). Password for a CA Service Management account that has read access to API data.
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To test the configuration, click Test.
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If the connector is configured correctly, Lucidum displays a list of services that are accessible with the connector.
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If the connector is not configured correctly, Lucidum displays an error message.
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