ManageEngine ServiceDesk Plus Actions

Actions for ManageEngine ServiceDesk Plus #

• Send Data to ManageEngine ServiceDesk Plus. Sends a custom set of Lucidum data to ManageEngine ServiceDesk Plus.

Use Cases #

Below are the possible use cases for these actions:

• If you want to run Lucidum “headless”, you can send relevant data to ManageEngine ServiceDesk Plus on a regular schedule.

• You can send normalized, enriched Lucidum data to ManageEngine ServiceDesk Plus to be indexed, searched, and analyzed.

Prerequisites #

To execute ManageEngine ServiceDesk Plus actions, you must:

• Configure a ManageEngine ServiceDesk Plus API connection beforehand. The required parameters are described in the instructions for creating a ManageEngine ServiceDesk Plus connector in Lucidum https://lucidum.io/docs/manageengine-servicedesk-plus/.

Workflows #

• Creating a new Configuration and a new Action
• Cloning an Existing Action
• Creating a new Action from the Location Results page
• Editing a Configuration
• Editing an Action
• Viewing Information about an Action

ManageEngine ServiceDesk Plus Configuration #

To create a configuration for ManageEngine ServiceDesk Plus actions:

• Configuration Name. Identifier for the Configuration. This name will appear in the Lucidum Action Center.

• Host. Name of the ManageEngine ServiceDesk Plus server. For example, sdpondemand.manageengine.com

• Authorization Host. Name of the ManageEngine ServiceDesk Plus authorization server.

• Refresh Token. Refresh token that automatically extends the life of the application token for for new OAuth2 authorization

• Client ID. Client ID for the application you created in ManageEngine ServiceDesk Plus for the Lucidum connector.

• Client Secret . Client secret for the application you created in ManageEngine ServiceDesk Plus for the Lucidum connector.

• Scopes (optional). List of scopes for the application you created in ManageEngine ServiceDesk Plus for the Lucidum connector.

• API Token (optional). API authentication token for legacy SDP API (new SDP uses OAuth2 instead)

• OAuth2 Authorization (optional, default is false). Toggle on to use the new OAuth2 authorization

• Max # of Records per Payload. The maximum number of records to send to ManageEngine ServiceDesk Plus in each action. The default value is “50”.

Create a New Action #

To create an action for ManageEngine ServiceDesk Plus, contact Lucidum customer care.