Cherwell Service Management

Cherwell Service Management (CSM) helps teams implement, automate, and upgrade service processes and support processes. CSM includes the Cherwell Core platform and OOTB content that provides predefined functionality and designs.

Configuring the Connector for Cherwell Service Management #

To configure Lucidum to ingest data from Cherwell Service Management:

  1. Log in to Lucidum.

  2. In the left pane, click Connector.

  3. In the Connector page, click Add Connector.

  4. Scroll until you find the Connector you want to configure. Click Connect. The Settings page appears.

  5. In the Settings page, enter the following:

    • URL (required): The URL of the Cherwell IT Service Management API

    • Username and Password (required): Cherwell IT Service Management username and password

    • Client ID (required): Cherwell IT Service Management client ID. For details, see Cherwell – Obtaining API Client IDs.

    • Verify SSL. For future use.

  6. To test the configuration, click Test.

    • If the connector is configured correctly, Lucidum displays a list of services that are accessible with the connector.

    • If the connector is not configured correctly, Lucidum displays an error message.